Overview

**Mashkul Quran Academy Refund Policy**

At Mashkul Quran Academy, we are committed to providing high-quality Islamic courses and Quran learning services to our valued students. We understand that circumstances may arise that require a refund. To ensure a transparent and fair process, we have established a clear refund policy. Please carefully review the details of our refund policy:

**1. Refund Eligibility**

Mashkul Quran Academy offers refunds under the following circumstances:

a. **Initial Payment Error:** If you have made an accidental or duplicate payment, we will refund the excess amount promptly.

b. **Course Cancellation:** If Mashkul Quran Academy cancels a course for any reason, you will receive a full refund for that course.

c. **Unsatisfactory Service:** If you are unsatisfied with our services within the first two lessons or 14 days of course access (whichever is longer), you may request a full refund. Beyond this point, no refunds will be issued.

**2. Refund Request Process**

To request a refund, please follow these steps:

a. **Contact Support:** Reach out to our customer support team via email at [email address] within the specified refund eligibility period. Please include the reason for your refund request and any relevant information.

b. **Verification:** Our team will review your request and verify your eligibility for a refund.

c. **Processing Time:** Refunds will be processed within 14 business days after approval.

**3. Refund Methods**

Refunds will be issued using the same payment method used for the initial transaction. If this is not possible, we will work with you to find an alternative refund method.

**4. Non-Refundable Situations**

Mashkul Quran Academy does not offer refunds in the following situations:

a. If more than the specified refund eligibility period has passed.

b. If the student has violated our terms of service or code of conduct.

**5. Disputes and Chargebacks**

We encourage students to contact our customer support team before initiating any dispute or chargeback process. We are committed to resolving issues and providing a satisfactory solution.

**6. Amendments to the Refund Policy**

Mashkul Quran Academy reserves the right to make changes or updates to this refund policy at any time. Any such changes will be communicated to our users through our website and other relevant channels.

By using our services, you acknowledge and agree to this refund policy. We are dedicated to ensuring your satisfaction and learning experience at Mashkul Quran Academy. If you have any questions or concerns about this policy, please contact our customer support team.

Last Updated: [Date]

Mashkul Quran Academy
[infomashqulquran@gmail.com]